FAQ

Any Questions?

If you can't find what you're looking for then email us on support@caura.com and we'll get back to you.
What's the difference between car service and MOT?

An MOT is just an inspection of your vehicle whereas a car service could also include repairs and maintenance work to get your car into the best possible shape. You can book a car service in the Caura app

Can I renew my driving licence on Caura?

We are working hard to enable you to renew your driving licence within Caura. Until then please use the DVLA portal via the https://www.gov.uk/renew-driving-licence.

What is the penalty for driving without an MOT?

The fine for driving without an MOT is £1,000. However, you can be fined up to £2,500 for cars or be given an unlimited fine for vans if you're caught driving without an MOT and the vehicle is deemed as dangerous

Why should I add my driving licence to Caura?

Adding your licence unlocks many benefits, such as access to better insurance pricing, the ability to skip long forms when searching for insurance quotes, and staying up-to-date on any penalty points and restrictions.

How do I add my licence to Caura?

To add your licence, head to the Account tab in-app and then tap on Driving Licence

Who can add their driving licence to Caura?

If you have a full UK driving licence, you can store a digital copy of your licence within the Caura app.

Is there an MOT grace period?

No. As soon as your MOT has expired, it becomes illegal to drive your car on the road. The only exception is if you're driving your vehicle to the MOT test, so long as the test has been booked and you can show proof of appointment

My MOT certificate has expired, will this invalidate my insurance?

Yes. If having a valid MOT is part of your policy (which is usually the case), then your insurance will be invalidated, and you won't be able to make a claim

What happens after the MOT test?

If you've passed your MOT, you can continue to drive the vehicle as normal If you've failed your MOT, the tester will list all the faults found with the vehicle on the MOT certificate. You will need to get all faults repaired and pass an MOT retest before you can continue driving your vehicle

What's not checked during an MOT?

The condition of the engine, clutch and gearbox is not checked during an MOT

How long is an MOT certificate valid for?

Your MOT certificate will be valid for a year from the date your vehicle passed the MOT test. Find out more about your MOT certificate here

Can you tax a car without MOT?

No. You will need to have a valid MOT before taxing your vehicle If your car tax has expired and you haven't booked an MOT yet, remember to keep it off public roads and in a private garage to avoid a hefty £1,000 fine Once you've booked your MOT, you can also renew your car tax in the Caura app in less than 20 seconds – all you need is your V11 or V5C details. Renew your car tax in Caura today

What documents do I need for MOT?

You don't need to take any documents to your MOT test. Garages will be able to access all the information they need via the DVLA

If my car fails its MOT test, how much will the MOT retest be?

If you leave your car at the same garage and repairs are done within 10 working days, the garage should conduct a free partial retest. You may also get a free partial retest if you take your car to a different garage for repairs and bring it back the next working day. If you take your car away for repairs and bring it back within 10 working days, the garage can choose to charge you a small MOT fee for the retest. For any MOT retests done at a different garage or after 10 working days from the original test date, you will need to book a complete MOT again and pay the full fee. Find out more about MOT retests here

Do you do Class 7 MOTs?

Yes, we offer MOTs for all vehicles including Class 7 vehicles (commercial vehicles), cars and motorcycles

Where can I book an MOT test?

Easiest way to book an MOT is in the Caura app. All you need to do is enter your vehicle registration number into the app and book with a local mechanic Remember, if you book an MOT a month in advance, you will keep the same renewal date. Don't wait till the last minute, book as soon as possible at vetted garages near you

How can I check a vehicle's MOT history?

You can tap 'MOT' in-app and we'll show you the full MOT history of your vehicle, including any advisories and defects

How early can I book my MOT?

You can book an MOT two months before its expiry date. However, the earliest date for your test can only be up to a month before its expiry date. For example, if your MOT runs out on 23rd May 2023, you can book an MOT from the 24th of March, however your earliest test date you can book will be the 24th of April Remember, if you book an MOT a month in advance, you will keep the same renewal date. Don't wait till the last minute, book as soon as possible

Can I drive without MOT?

No, driving without an MOT is illegal. If caught, you could be fined up to £2,500 if you're driving a car or get handed an unlimited fine if you're driving a van

How can I check my vehicle's MOT due date?

Check your MOT due date in Caura by entering your vehicle registration number. If your MOT is due in 30 days or less, you'll see a reminder on the home screen. Then, simply press'Book Garage' to find and book with a garage near you

Can I book an MOT for tomorrow?

Yes, depending on the garage's availability. Simply select all your available dates in Caura and we'll let you know if the earliest slots you can book

Which vehicles are MOT exempt?

Most vehicles less than three years old don't need an MOT. You also don't need an MOT if you're driving a historic vehicle that was registered more than 40 years ago. https://caura.com/payments/admin/vehicle-mot You can find a list of MOT exempt vehicles here. Remember – if you think your vehicle is MOT exempt, you will need to apply for exemption via the government website

How to book MOT tests near me?

You can book an MOT with local, trusted mechanics in Caura. Simply enter your reg plate and postcode in-app to book a garage near you

Can I book my MOT via Caura?

Yes! Simply download the app if you don't have it already, enter your vehicle registration number and tap on'Book Garage' to book

How long does an MOT take?

The test takes around 30 minutes for vehicles between 3 to 5 years old, and around 45 minutes for vehicles older than 5 years

What is VOSA?

VOSA (Vehicle and Operator Services Agency) was an executive agency that was responsible for enforcing the regulation of vehicles and operators. It merged with the Driving Standards Agency (DSA) in 2014 to form the Driver and Vehicle Standards Agency (DVSA)

What happens if my vehicle tax is overdue?

You may be fined up to £1,000 and have your vehicle confiscated. Your vehicle will be flagged by Police ANPR cameras and also DVLA enforcement agencies who may clamp your vehicle if untaxed. Don't worry, with Caura's notifications you'll always know exactly when your tax is due.

What does MOT stand for?

MOT stands for Ministry of Transport - the department originally responsible for ensuring vehicle roadworthiness. The test is now operated by the Department of Transport, who are responsible for the development and regulation of transport policy in the UK, and ensuring the safety and security of the UK's transport networks

What is an MOT test and why is it important?

The MOT test is a yearly inspection of vehicle safety to make sure it is safe to drive on public roads, and meets government set environmental standards. If your vehicle doesn't have a valid MOT, you won't be able to renew your road tax and it will also invalidate your insurance

Can I renew my tax before it is expired?

Yes - you can pay to renew your vehicle tax up to two months in advance. The renewal will start from the date your current tax expires.

What if I don't have my V5 or V11?

In this case you would be unable to renew your car tax through any means. You'll need to apply for a new V5 or V11 document through the DVLA https://www.gov.uk/vehicle-log-book.

Do I need my V5 or V11 document to renew my tax?

Yes - enter either a V5C (Logbook) or V11 (tax reminder) document to complete your renewal. We've made the renewal process as easy as possible. For example, you can now simply scan the QR code on your V11 reminder and Caura will take care of the rest.

Will I be charged for picking up at Heathrow?

No, the charges only apply for drop-off. There are designated pick-up areas inside the terminal car parks.

How do I renew my vehicle tax through Caura?

Caura will let you know when the time comes to renew your vehicle tax. To renew, simply tap Tax on your vehicle's Home screen and follow the quick and easy steps. Enter or scan your V5 or V11 document to complete your renewal. Caura will tell you exactly how much you owe at the point of renewal of your vehicle tax.

What happens when I sell my vehicle?

When you sell your vehicle you can notify the DVLA https://www.gov.uk/vehicle-tax-refund here and they will issue a tax refund from the end of the month in which your vehicle is sold.

Can I pay monthly via Caura?

Currently, we only offer upfront payments of either 12-month or 6-month tax cover, depending on availability for your vehicle.

Do all vehicles have to pay tax?

All road vehicles have to pay a vehicle tax (also know as Vehicle Exercise Duty). However, your vehicle may have a £0 rate. You must still renew your tax, this lets the DVLA know your car is still on the road, but it's free to tax them. You can find out if this applies to your vehicle https://www.gov.uk/vehicle-exempt-from-vehicle-tax. Vehicles taken off the road, for example it kept in a garage, don't have to pay vehicle tax. You can tell DVLA about any vehicle you've taken off the road via a Statutory Off Road Notification (SORN).

What vehicles are exempt from Heathrow Drop-off charges?

Valid Blue Badge holders are exempt, as well as military vehicles, emergency vehicles, roadside recovery vehicles and two-wheeled motorbikes, along with taxis that are actively licensed with London Taxi and Private Hire (TPH).

Can I pay for Heathrow Drop-Off charges online?

Yes, it's currently the only way to pay other than via telephone. Caura is the quickest way to pay.

Where are Heathrow's Drop-Off zones?

Each drop-off zone is located in front of the terminal building in the terminal forecourt. You will see clear signs on the roads around the airport grounds informing you of chargeable zones.

How much is the Heathrow Drop-Off charge?

It costs £5 per drop-off. You will receive an £80 parking charge notice if you fail to pay (reduced to £40 if paid within 14 days).

Who has to pay for the Heathrow Drop-Off charge?

Any vehicle that drives into the Heathrow Drop-Off charging zone has to pay £5 per visit, except for exempt vehicles. Pay in two taps on Caura.

How does the Heathrow Drop-Off charge work?

Every time you drive into the Heathrow Drop-Off charging zone you'll need to pay £5. You can pay for any visit for either today, yesterday or tomorrow in-app. Head to the Roads Tolls screen in-app to pay for your visit.

Can I pay for the Drop-Off charge in advance?

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we're unable to offer a refund for any payments made for the wrong day by mistake.

Does Caura charge an additional fee?

Caura charges no additional fee to pay Airport Drop-Off charges, or to make any other transaction via the app. We don't take any of the money for your payment and once it's made it goes straight to the end provider.

What happens if I pay for the wrong day by mistake?

If you've paid for the wrong day, unfortunately we aren't able to offer a refund. We don't take any of the money for your payment and once it's made it goes straight to the end provider. We're unable to recover funds so we aren't able to offer a refund.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Do I have to make multiple bookings for multiple trips in the same day?

Yes - you have to pay for each time you drive over the crossing. You can pay for a return journey with one single transaction on Caura.

What Airport Drop-Off charges does Caura cover?

Currently Caura lets you quickly and easily pay the Heathrow Drop-Off charge in two taps. Head to the Roads Tolls screen in-app to pay for your visit. P.s. we're working hard to bring more Airport Drop-Off charges to Caura, so watch this space.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Can I still pay in cash for the crossing?

No, cash payments have stopped being accepted. Caura is the quickest way to pay - its just two taps!

Are there any discounts or exemptions?

Details as follows: Hatton residents only have to pay a £10 administration fee every year, allowing them to make unlimited personal trips at no further fee If you have a blue badge, you only have to pay a one-off £5 fee to make unlimited trips There are pre-pay monthly, ‘unlimited travel’ plans where you get a discount of 5 or 10%. People with exemptions are given an electronic tag to stick inside their car windscreen, which can be detected by sensors on the bridges, letting them off paying for the toll. These tags don't transfer between vehicles.

Will I get fined if I don't pay to cross the Merseyflow?

If you forget to pay by midnight the day after you drive over either bridge, you'll face a fine of up to £40.

Do I have to make multiple bookings for multiple trips in the same day?

Yes - you have to pay for each time you drive over the crossing. You can pay for a return journey with one single transaction on Caura.

How do I pay for the Merseyflow charges?

Caura is the fastest way to pay, it takes a second via the app.

How much is the Merseyflow charge?

Each way charges as follows: £2 for cars and small vans £6 for large vans and lorries £8 for large lorries and buses Motorbikes and mopeds cross for free.

What times do the Merseyflow charges apply?

Charges apply all day, every day. You need to pay whenever you cross the Merseyflow bridges.

What are the Merseyflow crossings?

These are two bridges in Cheshire, the original Silver Jubilee Bridge and the newer Mersey Gateway. Both go over two waterways – the Mersey River and the Manchester Ship canal. You'll need to pay a charge to cross these two bridges. You can read more about the charges https://www.caura.com/payments/roads-and-tolls/merseyflow.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

How do I pay for the Merseyflow charges?

Caura is the fastest way to pay, it takes a second via the app.

Will I get fined if I don't pay for Tyne Tunnels?

If you don't pay the toll charge by midnight the day after you use the tunnel you'll be fined £30, plus the original toll fee. If you don't pay the fine within 14 days, it doubles to £60. If you still don't pay within 28 days, you'll face a £100 fine. Tyne Tunnels works with the Driver and Vehicle Licensing Agency (DVLA) to send an Unpaid Toll Charge Notice (UTCN) in the post.

Can I still pay in cash for the crossing?

No, cash payments have stopped being accepted. Caura is the quickest way to pay - its just two taps!

Are there any discounts or exemptions?

Blue Badge holders can apply for an exemption on the Tyne Tunnels' website. Those with an exemption must stop at an inspection lane for each way of travel. If not, they'll have to pay the toll.

How much to use the Tyne Tunnels?

Each way charges as follows: £2.20 for cars, vans and buses under 3.5 tonnes £4.40 for LGVs, vans and buses over 3.5 tonnes Motorbikes and mopeds cross for free.

What are the Tyne Tunnels?

The Tyne Tunnels are a key route across the Tyne into Newcastle for those living by the coast or using the A19. You can learn more https://www.caura.com/payments/roads-and-tolls/tyne-tunnels/.

What times do the Tyne Tunnels charges apply?

Charges apply all day, every day. You need to pay whenever you cross the Tyne Tunnel.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

How do I pay Tyne Tunnels charges?

Caura is the fastest way to pay, it takes a second via the app.

Do I have to make multiple bookings for multiple trips in the same day?

Yes - you have to pay for each time you drive over the crossing. You can pay for a return journey with one single transaction on Caura.

Can I still pay in cash for the crossing?

No, cash payments have stopped being accepted. Caura is the quickest way to pay - it's just two taps!

Will I get fined if I don't pay the Dart Charge?

Pay the Dart Charge within 28 days of your crossing, otherwise you'll get fined £70, plus the original crossing fee. This amount halves if you pay it within 14 days – but rises to £105 if you don't pay in the time limit.

Are there any discounts or exemptions?

There is no charge for the following: Disabled drivers who are not required to pay car tax (VED) Mopeds and motorbikes If you're a local with a car or small van, you get unlimited crossings for £20 per year, or £10 a year for 50 crossings. There are free shuttles for cyclists.

How much is the Dart Charge?

One way crossing costs per vehicle type: £2.50 for cars, motorhomes, passenger vans and buses with less than 9 seats £3 for goods vehicles with two axles (including vans and small trucks) £6 for multi-axled goods vehicles.

What times does the Dart Charge apply?

Charges apply from 6am - 10pm all year round, 7 days a week. Including Christmas Day bank holiday. You can pay up to 12 months before you cross.

What is the Dart Charge?

The Dart Charge is the payment drivers pay to use the Dartford Crossing, crossing the Thames on the Eastern section of the M25. You can read more about the charge https://www.caura.com/payments/roads-and-tolls/dartford-crossing.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Do I have to make multiple bookings for multiple trips in the same day?

Yes - you have to pay for each time you make a trip through a toll area. For example, if you drive both there and back on your journey across the Tyne Tunnels, then you will need to make two payments for the two separate trips through the tunnels. Don't worry, making multiple payments can be done in just one tap on Caura.

What happens if I pay for the wrong toll or wrong day by mistake?

If you've paid for the wrong charge, or the wrong day, unfortunately we aren't able to offer a refund. We don't take any of the money for your payment and once it's made it goes straight to the end provider. We're unable to recover funds so we aren't able to offer a refund.

Can I pay for tolls in advance?

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we're unable to offer a refund for any payments made for the wrong day by mistake.

How do I know if I have to pay a toll?

All of the Roads Tolls on Caura use ANPR to automatically detect when your vehicle has driven through the charging zone. If your vehicle is liable you will have to pay for each time you make a trip through the toll area. Look out for signs to signal when you're entering the toll zone. For some tolls, certain types of vehicles may face different charges or be exempt from paying any charge altogether. For example, motorcycles, mopeds and quad bikes are all exempt from the Dart Charge. You can learn more about each charge and the price vehicles have to pay https://www.gov.uk/uk-toll-roads.

How do I pay for the Dart Charge?

Download Caura and find Dart Charge under Roads Tolls, where you can pay for today, yesterday or tomorrow.

Do all vehicles have to pay these tolls?

For some tolls, certain types of vehicles may face different charges or be exempt from paying any charge altogether. For example, motorcycles, mopeds and quad bikes are all exempt from the Dart Charge. Currently on Caura, we only show the Roads Tolls charges to select vehicles that have to pay a given rate.

Does Caura charge an additional fee?

Caura charges no additional fee to pay toll charges, or to make any other transaction via the app. We don't take any of the money for your payment and once it's made it goes straight to the end provider.

Are there any exemptions in place for the Dundee LEZ?

Some exemptions have been announced for the Dundee Low Emission Zone. This means that even if your vehicle is non-compliant, you will not incur a penalty for driving within the zone from 1 June 2024. The exemptions are listed below:Blue badge holdersEmergency vehiclesNavy, military or air force vehiclesHistoric vehiclesShowman's vehiclesYou can find out more about these exemptions here.

Which tolls can I pay for on Caura?

Currently, you can quickly and easily pay for the following tolls and charges in two taps on Caura: Dart Charge (Dartford Crossing) Tyne Tunnels Merseyflow charges (Mersey Gateway or Silver Jubilee Bridge) You can find out more about tolls and charges https://www.caura.com/payments/roads-and-tolls/.

What will happen if I drive into the LEZ with a non-compliant vehicle?

Any non-compliant vehicles driving into the Dundee Low Emission Zone from 1 June 2024 will receive a Penalty Charge Notice (PCN). The charges for the PCN are as follows:The initial penalty charge for all non-compliant vehicles entering the Dundee Low Emission Zone will be £60 - reduced to £30 if it is paid within 14 days.The penalty charge amount will double each time you drive into the Low Emission Zone with the same non-compliant vehicle. So, if you are driving into the zone for the second time, the charge will be £120.Penalty charges are capped at £480 for cars and light goods vehicles, and £960 for buses and HGVs. If you have not driven into the zone with a non-compliant vehicle within 90 days of receiving the previous PCN, the penalty charge is reset to £60.

When will the Dundee LEZ operate?

The Dundee LEZ will operate 24 hours a day, all year round.

Which areas will the Dundee LEZ cover?

The scheme will include an area within the A991 Inner Ring Road, excluding the Bell Street, West Marketgait NCP and Wellgate car parks as outlined on the Dundee Low Emission Zone map here.

What will happen if I drive into the LEZ with a non-compliant vehicle?

Any non-compliant vehicles driving into the Edinburgh Low Emission Zone from 1 June 2024 will receive a Penalty Charge Notice (PCN). The charges for the PCN are as follows: The initial penalty charge for all non-compliant vehicles entering the Edinburgh Low Emission Zone will be £60 - reduced to £30 if it is paid within 14 days. The penalty charge amount will double each time you drive into the Low Emission Zone with the same non-compliant vehicle. So, if you are driving into the zone for the second time, the charge will be £120. Penalty charges are capped at £480 for cars and light goods vehicles, and £960 for buses and HGVs. If you have not driven into the zone with a non-compliant vehicle within 90 days of receiving the previous PCN, the penalty charge is reset to £60.

What is the Dundee Low Emission Zone?

Starting 1 June 2024, charging for the Dundee Low Emission Zone will come into force. This means that all non-compliant vehicles except motorcycles will face penalties to drive within the zone. https://caura.com/payments/city-charges/dundee-lez Find out all you need to know here!

Are there any exemptions in place for the Aberdeen LEZ?

Some exemptions have been announced for the Aberdeen Low Emission Zone. This means that even if your vehicle is non-compliant, you will not incur a penalty for driving within the zone from 1 June 2024. The exemptions are listed below:Blue badge holdersEmergency vehiclesNavy, military or air force vehiclesHistoric vehiclesShowman's vehiclesYou can find out more about these exemptions here.

What will happen if I drive into the LEZ with a non-compliant vehicle?

Any non-compliant vehicles driving into the Aberdeen Low Emission Zone from 1 June 2024 will receive a Penalty Charge Notice (PCN). The charges for the PCN are as follows:The initial penalty charge for all non-compliant vehicles entering the Aberdeen Low Emission Zone will be £60 - reduced to £30 if it is paid within 14 days.The penalty charge amount will double each time you drive into the Low Emission Zone with the same non-compliant vehicle. So, if you are driving into the zone for the second time, the charge will be £120.Penalty charges are capped at £480 for cars and light goods vehicles, and £960 for buses and HGVs. If you have not driven into the zone with a non-compliant vehicle within 90 days of receiving the previous PCN, the penalty charge is reset to £60.

When will the Aberdeen LEZ operate?

The Aberdeen LEZ will operate 24 hours a day, all year round.

Which areas will the Aberdeen LEZ cover?

The LEZ will create an enclosed boundary around the most polluting parts of the city centre. Find out the streets located within the zone, or view a map of the https://caura.com/payments/city-charges/aberdeen-lez Aberdeen Low Emission Zone here.

What is the Edinburgh Low Emission Zone?

From 1 June 2024, all vehicles, except mopeds and motorcycles, entering the zone will need to meet the less-polluting emission standards or will face a penalty charge. Find out more here.

What is the Aberdeen Low Emission Zone?

Following a two-year grace period, the Aberdeen Low Emission Zone (LEZ) will come into force on 1 June 2024. This means that all non-compliant vehicles except motorcycles will face penalties to drive within the zone. https://caura.com/payments/city-charges/aberdeen-lez Find out all you need to know here!

Are there any exemptions in place for the Edinburgh LEZ?

Some exemptions have been announced for the Edinburgh Low Emission Zone. This means that even if your vehicle is non-compliant, you will not incur a penalty for driving within the zone from 1 June 2024. The exemptions are listed below: Blue badge holders Emergency vehicles Navy, military or air force vehicles Historic vehicles Showman's vehicles You can find out more about https://caura.com/payments/city-charges/edinburgh-lez these exemptions here.

Which areas will the Edinburgh LEZ cover?

The LEZ boundary circles the city centre from: Tollcross in the south to Palmerston Place in the west along Queen Street in the New Town to Picardy Place around Abbeyhill and onto Holyrood Road along the Pleasance in the east before heading back along the Meadows to Tollcross. You can view an https://caura.com/payments/city-charges/edinburgh-lez Edinburgh Low Emission Zone map here.

When will the Edinburgh LEZ operate?

The Edinburgh LEZ will operate 24 hours a day, all year round.

Are there any exemptions in place for the Glasgow LEZ?

Some exemptions have been announced for the Glasgow Low Emission Zone. This means that even if your vehicle is non-compliant, you will not incur a penalty for driving within the zone from 1 June 2023. The exemptions are listed below: Blue badge holders Emergency vehicles Navy, military or air force vehicles Historic vehicles Showman's vehicles You can find out more about https://caura.com/payments/city-charges/glasgow-lez these exemptions here.

What will happen if I drive into the LEZ with a non-compliant vehicle?

Any non-compliant vehicles driving into the Glasgow Low Emission Zone from 1 June 2023 will receive a Penalty Charge Notice (PCN). The charges for the PCN are as follows: The initial penalty charge for all non-compliant vehicles entering the Glasgow Low Emission Zone will be £60 - reduced to £30 if it is paid within 14 days. The penalty charge amount will double each time you drive into the Low Emission Zone with the same non-compliant vehicle. So, if you are driving into the zone for the second time, the charge will be £120. Penalty charges are capped at £480 for cars and light goods vehicles, and £960 for buses and HGVs. If you have not driven into the zone with a non-compliant vehicle within 90 days of receiving the previous PCN, the penalty charge is reset to £60.

Which areas will the Glasgow LEZ cover?

The zone which covers an area of the city centre bounded by the M8 motorway to the north and west, the River Clyde to the south and Saltmarket/High Street to the east. You can https://caura.com/payments/city-charges/glasgow-lez view a Glasgow Low Emission Zone map here.

When will the Glasgow LEZ operate?

The Glasgow LEZ will operate 24 hours a day, all year round.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

What is the Glasgow Low Emission Zone?

From 1 June 2023, all vehicles, except mopeds and motorcycles, entering the zone will need to meet the less-polluting emission standards or will face a penalty charge. https://caura.com/payments/city-charges/glasgow-lez Find out more here.

What happens if I pay for the wrong day?

If you've paid for the wrong day, unfortunately we aren't able to offer you a refund. Caura doesn't take any of the money for your payment and once it's made, it goes straight to the end provider. We're unable to recover funds so we aren't able to offer a refund. If you have paid for the wrong day, please get in touch with our customer service team in-app or by sending an email to support@caura.com.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the Manchester CAZ, or to make any other transaction via the app. We don't take any of the money for your payment and once it's made it goes straight to the end provider.

Is the Manchester CAZ live?

The Manchester Clean Air Zone is not live yet. More information will become available once a new charging plan is announced in 2023. We will continue to update our dedicated https://www.caura.com/payments/city-charges/manchester-caz Manchester Clean Air Zone page as more information is announced.

How much are the Manchester Clean Air Zone charges?

The Manchester Clean Air Zone charges are as follows: £60 a day for HGVs, buses and coaches £10 a day for vans £7.50 a day for taxi and private hire vehicles. Private cars and motorcycles are exempt from this charge.

Will I get fined if I don't pay the Manchester CAZ charge?

If you forget to pay the fee, you'll get a Penalty Charge Notice (PCN) in the post for a £120 fine. This is reduced to £60 if you pay it within 14 days.

Is there any support available?

Greater Manchester has secured £120m in government funding to help eligible owners of non-compliant vehicles upgrade to compliant vehicles. Government has said this funding will continue to be available for the new Clean Air Plan. Information around financial support available under the new plan will become available once the new charging plan has been announced. We will continue to update our dedicated https://www.caura.com/payments/city-charges/manchester-caz Manchester Clean Air Zone page as more information is announced.

Are there any discounts and exemptions?

Information around exemptions and discounts will be made available once the new charging plan is announced. We will continue to update our dedicated https://www.caura.com/payments/city-charges/manchester-caz Manchester Clean Air Zone page as more information is announced.

Where is the Manchester CAZ?

The zone will cover all 10 boroughs of Greater Manchester - Bolton, Bury, Manchester, Oldham, Rochdale, Salford, Stockport, Tameside, Trafford and Wigan. It includes local roads, but does not include motorways and major trunk roads which are managed by National Highways. View a https://www.caura.com/payments/city-charges/manchester-caz Manchester Clean Air Zone map here

What time does the Manchester Clean Air Zone apply?

The charges apply 24 hours a day, 7 days a week. All year round.

What is the Manchester Clean Air Zone?

The CAZ will see commercial and private-hire non-compliant vehicles charged a daily fee to enter the zone. You can read more about the https://www.caura.com/payments/city-charges/manchester-caz CAZ charge here.

Will I get fined if I don't pay the Sheffield CAZ charge?

If you forget to pay the fee, you'll get a Penalty Charge Notice (PCN) in the post for a £120 fine. This is reduced to £60 if you pay it within 14 days.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the Sheffield CAZ, or to make any other transaction via the app. We don't take any of the money for your payment and once it's made it goes straight to the end provider.

What happens if I pay for the wrong day?

If you've paid for the wrong day, unfortunately we aren't able to offer you a refund. Caura doesn't take any of the money for your payment and once it's made, it goes straight to the end provider. We're unable to recover funds so we aren't able to offer a refund.

Is the Sheffield CAZ live?

Yes. The Sheffield Clean Air Zone is live. Charging for non-compliant coaches, buses, lorries and HGVs will started on 27 February, 2023. Non-compliant vans, Hackney carriage taxis and LGVs will not face charges until 5 June, 2023.

Are there any discounts and exemptions?

Local exemptions will be announced by the council on 12 December, 2022. All details of exemption can be found on the https://www.caura.com/payments/city-charges/sheffield-caz Sheffield Clean Air Zone page.

Is there any support available?

Support will be available from 12 December, 2022 for those thinking about upgrading their vehicles, or those who replaced their vehicle after 26 October 2021. https://www.caura.com/payments/city-charges/sheffield-caz Find out more here.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

How much is the Sheffield Clean Air Zone?

The charge is £10 per day for polluting vans/LGVs and Taxis and £50 per day for coaches, buses and lorries/HGVs. Private cars and motorcycles are exempt from this charge.

What times does the Sheffield CAZ apply?

The charges apply 24 hours a day, 7 days a week. All year round.

Where is the Sheffield CAZ?

The Sheffield Clean Air Zone covers the inner ring road and city centre, including Park Square and the A61/Parkway junction. View a https://www.caura.com/payments/city-charges/sheffield-caz Sheffield Clean Air Zone map here.

What is the Sheffield Clean Air Zone?

The CAZ will see commercial and private-hire non-compliant vehicles charged a daily fee to enter the zone. You can read more about the charge https://www.caura.com/payments/city-charges/sheffield-caz CAZ charge here.

What happens if I pay for the wrong day?

If you've paid for the wrong day, unfortunately we aren't able to offer you a refund. Caura doesn't take any of the money for your payment and once it's made, it goes straight to the end provider. We're unable to recover funds so we aren't able to offer a refund.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the Bradford CAZ, or to make any other transaction via the app. We don't take any of the money for your payment and once it's made it goes straight to the end provider.

Is the Bradford CAZ live?

Yes, the zone went live on September 26th, 2022. You can check exemption and pay in Caura

How can I prepare for the zone before it goes live?

Get a head start by https://caura.com/download/ downloading Caura and loading your car (or cars) onto the app. If you are exempt from the charge, the app will automatically notify you and you will not have to pay. If you are not exempt, we will send you a notification in-app once the zone goes live so that you never miss a charge!

Will I get fined if I don't pay the Bradford CAZ?

You'll get a £120 Penalty Charge Notice if you don't pay for your Clean Air Zone charge. You can reduce this fine to £60 if you pay it within 14 days.

Are there any discounts or exemptions?

There are quite a few exemptions to the charge. You can find a list of all the categories exempt from the charge https://caura.com/payments/city-charges/bradford-caz/. If you fall under any of these, you must submit an application via the Bradford council website with appropriate supporting evidence.

What is the Bradford Clean Air Zone (CAZ)?

The Bradford Clean Air Zone is a chargeable zone where certain non-compliant vehicles will be required to pay a fee to enter. This is part of a larger national scheme to reduce air pollution in cities in the UK. You can read more about the Bradford CAZ https://caura.com/payments/city-charges/bradford-caz/.

How much is the Bradford CAZ?

The charge is £7 for taxis and Private Hire Vehicles. Non-compliant LGVs and minibuses will pay £9 and HGVs, buses and coaches will pay £50 per day. Private cars or motorcycles are exempt from this charge.

What time does the Bradford CAZ apply?

The charges apply 24 hours a day, 7 days a week. All year round.

Where is the Bradford CAZ?

The zone includes everything inside Bradford's outer ring road, as well as the Aire Valley Corridor, Manningham Lane, Bradford Road, Canal Road, Shipley, and Saltaire. You can view a map of the zone https://caura.com/payments/city-charges/bradford-caz/.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Where is the Portsmouth CAZ?

The CAZ is approximately 3km2, and is located to the south west of Portsmouth. It includes the car ferry port to the Isle of Wight and north zone of the University of Portsmouth. The northern part of the zone reaches Kingston Crescent and continues all the way down to Winston Churchill Avenue in the south of Portsmouth and Portsmouth harbour to the west. You can view a map of the zone https://caura.com/payments/city-charges/portsmouth-caz/.

Will I get fined if I don't pay the Portsmouth CAZ?

If you forget to pay the fee, you'll get a Penalty Charge Notice (PCN) in the post for a £120 fine. This is reduced to £60 if you pay it within 14 days. The Penalty Charge is payable in addition to the Clean Air Zone daily charge dependant on your vehicle type.

What happens if I pay for the wrong day?

If you've paid for the wrong day, unfortunately we aren't able to offer you a refund. Caura doesn't take any of the money for your payment and once it's made, it goes straight to the end provider. We're unable to recover funds so we aren't able to offer a refund.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the Portsmouth CAZ, or to make any other transaction via the app. We don't take any of the money for your payment and once it's made it goes straight to the end provider.

Is the Portsmouth CAZ live?

Yes, it has been live since 29 November 2021.

What is the Portsmouth Clean Air Zone (CAZ)?

The Portsmouth Clean Air Zone is an area in the south west of Portsmouth where certain non-compliant vehicles are required to pay a charge. This is part of a larger national scheme to reduce air pollution in cities in the UK. You can read more about the Portsmouth CAZ https://caura.com/payments/city-charges/portsmouth-caz/.

Are there any discounts or exemptions?

There are quite a few exemptions to the charge. You can find a list of all the categories exempt from the https://caura.com/payments/city-charges/portsmouth-caz/. Please note that some exemptions need to be applied for. If you think you are eligible for an exemption, please apply through the Portsmouth City Council website.

How much is the Portsmouth CAZ?

Private hire vehicles and taxis need to pay £10 per day. HVGs, coaches and buses need to pay £50 per day.

What time does the Portsmouth CAZ apply?

The charges apply 24 hours a day, 7 days a week. All year round.

What happens if I pay for the wrong day?

If you've paid for the wrong day, unfortunately we aren't able to offer you a refund. Caura doesn't take any of the money for your payment and once it's made, it goes straight to the end provider. We're unable to recover funds so we aren't able to offer a refund.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the Newcastle and Gateshead CAZ, or to make any other transaction via the app. We don't take any of the money for your payment and once it's made it goes straight to the end provider.

Is the Newcastle CAZ live?

Yes, the Newcastle and Gateshead Clean Air Zone is live. Charging for non-compliant taxis, private hire vehicles, buses, coaches and HGVs started from 30 January 2023. Non-compliant vans and LGVs will not face charges until July 2023.

Will I get fined if I don't pay the Newcastle CAZ charge?

If you forget to pay the fee, you'll get a Penalty Charge Notice (PCN) in the post for a £120 fine. This is reduced to £60 if you pay it within 14 days.

Are there any discounts and exemptions?

There are quite a few exemptions to the charge. You can find a full list of all the https://www.caura.com/payments/city-charges/newcastle-caz categories exempt from the charge here. National exemptions will be applied automatically. However, any local exemptions must be applied for via the Newcastle City Council website.

Is there any support available?

If your vehicle is one of the above types and it does not meet the Clean Air Zone emissions requirements, you can apply for funding to help replace or upgrade it. Applications can be made online via the Newcastle City Council website. Read more about the https://www.caura.com/payments/city-charges/newcastle-caz support available here

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the Bath CAZ, or to make any other transaction via the app. We don't take any of the money for your payment and once it's made it goes straight to the end provider.

How much is the Newcastle and Gateshead Clean Air Zone?

Taxis, minibuses and vans need to pay a £12.50 fee. Private HGVs, trucks, lorries, coaches and buses have to pay a £50 fee. Private cars and motorcycles are exempt from this charge.

What times does the Newcastle and Gateshead CAZ apply?

The charges apply 24 hours a day, 7 days a week. All year round.

Where is the Newcastle and Gateshead CAZ?

The Clean Air Zone includes most of Newcastle City Centre as well as routes over the Tyne, Swing, High Level and Redheugh bridges. View a https://www.caura.com/payments/city-charges/newcastle-caz map of the Newcastle Gateshead Clean Air Zone here.

What is the Newcastle and Gateshead Clean Air Zone?

The CAZ will see commercial and private-hire non-compliant vehicles charged a daily fee to enter the zone. You can read more about the charge https://www.caura.com/payments/city-charges/newcastle-caz CAZ charge here.

What happens if I pay for the wrong day?

If you've paid for the wrong day, unfortunately we aren't able to offer you a refund. Caura doesn't take any of the money for your payment and once it's made, it goes straight to the end provider. We're unable to recover funds so we aren't able to offer a refund.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Is the Bath CAZ live?

Yes, it has been live since 15 March 2021.

Are there any discounts or exemptions?

There are quite a few exemptions to the charge. You can find a list of all the categories exempt from the charge https://caura.com/payments/city-charges/bath-caz/. If you fall under any of these, you must submit an application through MiPermit via the Bath council website with appropriate supporting evidence.

Where is the Bath CAZ?

Bath's CAZ applied to the entire city centre - from Royal Victoria Park and Approach Golf Course in the west to Bathwick and King Edward's School in the east. From St.Stephen's Church in the north to Oldfield Road in the south. You can view a map of the zone https://caura.com/payments/city-charges/bath-caz/.

What time does the Bath CAZ apply?

The charges apply 24 hours a day, 7 days a week. All year round.

Will I get fined if I don't pay the Bath CAZ?

You'll get a £120 Penalty Charge Notice if you don't pay for your Clean Air Zone charge. You can reduce this fine to £60 if you pay it within 14 days.

How much is the Bath CAZ?

The charge is £9 for taxis, minibuses and vans. The charge is £100 for private HGVs, trucks, lorries, coaches and buses. Private cars and motorcycles are exempt from the charge.

What is the Bath Clean Air Zone (CAZ)?

The Bath Clean Air Zone is an area in the city centre where certain non-compliant vehicles are required to pay a charge. This is part of a larger national scheme to reduce air pollution in cities in the UK. You can read more about the Bath CAZ https://caura.com/payments/city-charges/bath-caz/.

What happens if I pay for the wrong day?

If you've paid for the wrong day, unfortunately we aren't able to offer you a refund. Caura doesn't take any of the money for your payment and once it's made, it goes straight to the end provider. We're unable to recover funds so we aren't able to offer a refund.

Does Caura charge an additional fee?

Caura will charge no additional fee to pay for the Bristol CAZ, or to make any other transactions via the app. We don't take any of the money for your payment and once it's made, it goes straight to the end provider.

Will I get fined if I don't pay the Bristol CAZ?

If you do not pay the charge you will be issued with a Penalty Charge Notice of £120 as well as the CAZ charge. This is reduced to £60 plus the CAZ charge if you pay it within 14 days.

How can I prepare for the zone before it goes live?

Get a head start by https://caura.com/download/ downloading Caura and loading your car (or cars) onto the app. Along with paying for the Bristol CAZ charge, the app will also tell you whether you are exempt. Once the zone goes live, we will send you a notification in-app as a reminder so that you never miss a charge!

Is the Bristol CAZ live?

Yes, the Bristol Clean Air Zone went live on November 28th, 2022.

Where is the Bristol CAZ?

From Cumberland Basin in the west to Temple Meads Cabot Circus in the east. From the Bearpit BRI in the north to Coronation Road in the south. You can view a map of the zone https://caura.com/payments/city-charges/bristol-caz/.

Are there any discounts or exemptions?

Many cars and vehicles are exempt. You can find a list of all the categories exempt from the charge https://caura.com/payments/city-charges/bristol-caz/. If you fall under any of these categories, you will need to apply for an exempt status on the Bristol Council website.

How much is the Bristol CAZ?

The charge is £9 for cars, vans (light goods vehicles) and taxis. The charge is £100 for heavy goods vehicles, buses and coaches. Motorcyclists are exempt from the charge.

What time does the Bristol CAZ apply?

The charges apply 24 hours a day, 7 days a week.

What is the Bristol Clean Air Zone (CAZ)?

A zone that covers the city centre and harbourside, that drivers of more polluting vehicles must pay a charge to drive within. You can read more about the Bristol CAZ https://caura.com/payments/city-charges/bristol-caz/.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for Birmingham CAZ, or to make any other transaction via the app. We don't take any of the money for your payment and once it's made it goes straight to the end provider.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

What happens if I pay for the wrong day?

If you've paid for the wrong day, unfortunately we aren't able to offer a refund. We don't take any of the money for your payment and once it's made it goes straight to the end provider. We're unable to recover funds so we aren't able to offer a refund.

Is the Birmingham CAZ live?

Yes, it's been in place since June 2021.

Will I get fined if I don't pay the Birmingham CAZ?

You'll get a £120 Penalty Charge Notice if you don't pay for your Clean Air Zone charges by 11:59 pm within six days of travel in the zone. You can reduce this fine to £60 if you pay it within 14 days.

How do I know if I've driven in the Birmingham CAZ?

As you drive towards Birmingham, you'll start to see CAZ signs. These advance warnings are in prominent locations around the A4540 Middleway. You'll need to check your route to determine if you drove within the zone or not.

Are there any discounts or exemptions?

Many cars and vehicles are exempt: commercial, specialist, ultra-low emission, retro-fitted, certain types of agricultural vehicles, community, school, disabled passenger tax class 85, historic, military and visitors to certain medical centres. Residents and workers may also apply for an exempt status.

How do I pay for the Birmingham CAZ?

Download Caura and find Birmingham CAZ under City Charges, where you can pay for today, yesterday or tomorrow. You can pay up to six days before or after on the Birmingham CAZ website.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

How much is the Birmingham CAZ?

The charge is £8 for cars, vans (light good vehicles) and taxis.

What times does the Birmingham CAZ apply?

The charges apply all day, every day.

What is the Birmingham Clear Air Zone (CAZ)?

A zone, covering central Birmingham, that drivers of more polluting vehicles must pay a charge to drive within. You can read more about the Birmingham CAZ https://www.caura.com/payments/city-charges/birmingham-caz.

Where is the Birmingham CAZ?

The Birmingham CAZ covers all roads within the A4540 Middleway Ring Road, but not the Middleway itself. You can view a map of the zone https://www.caura.com/payments/city-charges/birmingham-caz.

What happens if I pay for the wrong day?

If you've paid for the wrong day, unfortunately we aren't able to offer a refund. We don't take any of the money for your payment and once it's made it goes straight to the end provider (e.g. TfL). We're unable to recover funds so we aren't able to offer a refund.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for Oxford ZEZ, or to make any other transaction via the app. We don't take any of the money for your payment and once it's made it goes straight to the end provider.

Is the Oxford ZEZ live?

Yes, the initial pilot has been live since February 2022.

Will the Oxford ZEZ be extended?

The current Oxford ZEZ is a pilot. If it gets extended, it will cover an area 10x larger (most of the centre of Oxford) and fees will double in August 2025.

How do I pay for the Oxford ZEZ charge?

Download Caura and find Oxford ZEZ under City Charges, where you can pay for today, yesterday or tomorrow. You can pay up to six days before or after on the Oxford ZEZ website.

Will I get fined if I don't pay the Oxford ZEZ charge?

Yes. You'll be issued with a Penalty Charge Notice for £60, payable within paid in 28 days. This can be reduced to £30 if paid within 14 days.

Are there any discounts or exemptions?

If you're driving something fully electric, the number plate cameras will recognise your vehicle and issue no charges. The same applies for the rest of OZEZ's exempt vehicles: Taxis (Hackney carriages, licensed by Oxford City Council) Buses (registered locally) Emergency service vehicles Historic vehicles Military vehicles Agricultural vehicles (like tractors, snowploughs, gritters etc.) Special vehicles (like cranes, road rollers, forklift trucks etc.) Hearses Certain recovery vehicles There are discounts available for some vehicles and drivers people. These need to be applied for and Oxford City Council recommend that you do this at least 10 days before you use the zone, allowing time for the application to be processed: Some low emission hybrid private hire vehicles Residents or businesses inside the Oxford ZEZ Blue Badge holders Disabled tax vehicles Healthcare workers Community transport vehicles Students in financial hardship who are moving in/out of the Oxford ZEZ.

What times does the Oxford ZEZ apply?

Charges apply 7am-7pm every day, all year.

Will I get fined if I don't pay the Oxford ZEZ charge?

Yes. You'll be issued with a Penalty Charge Notice for £60, payable within paid in 28 days. This can be reduced to £30 if paid within 14 days.

What happens if I pay for the wrong day, or wrong vehicle?

If you've paid for the wrong day or vehicle, unfortunately we aren't able to offer a refund. We don't take any of the money for your payment and once it's made it goes straight to the end provider (e.g. TfL). We're unable to recover funds so we aren't able to offer a refund. However, you can apply to TfL for a refund. You'll need your receipt details, which can be found in the History tab on Caura.

What is the Oxford Zero Emission Zone (ZEZ)?

The Oxford ZEZ covers a small area of Oxford, drivers of most vehicles will need to pay a charge to drive into the zone. Read more about the charge https://www.caura.com/payments/city-charges/oxford-zez/.

Where is the Oxford ZEZ?

It currently covers nine streets in Oxford city centre. It covers the whole of: Bonn Square Queen Street Cornmarket Street New Inn Hall Street Shoe Lane Ship Street St Michael's Street It also covers sections of Market Street (from the Cornmarket junction, east for 40 metres) and New Road (between Bonn Square and its junction with Castle Street). You can see a map of the Oxford ZEZ https://www.caura.com/payments/city-charges/oxford-zez/.

Do I have to pay each time I drive into the zone?

Each LEZ charge payment covers you for all your vehicle's journeys made in the zone for that day.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the LEZ charge, or to make any other transaction via the app. We don't take any of the money for your payment and once it's made it goes straight to the end provider.

How do I know if I've driven into the LEZ, and need to pay?

TfL use ANPR cameras to automatically detect your vehicle when you drive into the LEZ. Look out for distinctive signs that clearly indicate the boundary of the zone. Caura AutoPay is the easiest way to gain peace of mind over whether you need to pay LEZ or not. AutoPay lets you automatically pay London's ULEZ, Congestion Charge and LEZ. When you drive into the charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We'll then charge your payment card. No need to worry or pay manually.

Are there any discounts or exemptions?

Caura tells you if your vehicle is exempt from the Congestion, ULEZ or LEZ charges. Simply select City Charges from the Home screen for your vehicle and you'll see any exemptions you have. There are also some other exemptions in place. https://www.caura.com/payments/city-charges/london-lez-charge find a full list of exemptions here.

How do I pay the LEZ charge?

Caura is the fastest way to pay, it takes two seconds via the app, and we charge no additional fee. Getting your car setup on Caura takes less than 30 seconds, and you can manage all your vehicle admin, from tolls to tax, in-app with Caura. Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we're unable to offer a refund for any payments made for the wrong day by mistake

How much does it cost to drive into the LEZ?

The charge you'll need to pay is dependant on your vehicle type, and ranges between £100-£300. £100 - Vans or specialist diesel vehicles (over 1.205 tonnes unladen weight up to 3.5 tonnes gross vehicle weight), and minibuses (up to 5 tonnes) which do not meet Euro 3 standards.  £100 - HGVs, lorries, vans and specialist heavy vehicles over 3.5 tonnes as well as buses/minibuses and coaches over 5 tonnes which do not meet Euro 4 (NOx and PM) standards, but meet Euro 4 (PM). £300 - HGVs, lorries, vans and specialist heavy vehicles over 3.5 tonnes as well as buses/minibuses and coaches over 5 tonnes which do not meet Euro 4 (PM) standards. Charges apply daily, so if you're entering and exiting the zone multiple times on the same day, you will only need to pay once.

What time does the LEZ apply?

Unlike the ULEZ, the LEZ charge operates 24/7, including Christmas day.

How much is a ULEZ PCN?

Currently all vehicles are liable to the same level of fine, which is £160. If you pay within 14 days of receiving the fine it's £80, however if you pay after 14 days then you will have to pay the full £160.

Where is the LEZ?

The LEZ covers most of Greater London, including parts of the M1 and M4 motorways (but not the M25).

What is the Low Emission Zone (LEZ)?

Separate from the https://caura.com/payments/city-charges/london-ulez-charge Ultra Low Emission Zone (ULEZ) , the LEZ was introduced to encourage the most polluting heavy diesel vehicles driving in London to become cleaner.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Are there any discounts or exemptions?

If you can prove you live in within the Congestion Charge zone, you will be entitled to a 90% residents' discount. The following are exempt from the Congestion Charge altogether, subject to a £10 annual registration fee: Disabled drivers with a Blue Badge Vehicles that emit 0g/km of CO2 (Fully electric vehicles) Vehicles with nine or more seats Motorised tricycles Roadside recovery vehicles Motorcycle riders do not have to pay the Congestion Charge, or register for exemption. Follow this https://tfl.gov.uk/modes/driving/congestion-charge/discounts-and-exemptions.

What happens if I pay for the wrong day?

If you've paid for the wrong day, unfortunately we aren't able to offer a refund. We don't take any of the money for your payment and once it's made it goes straight to the end provider (e.g. TfL). We're unable to recover funds so we aren't able to offer a refund.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the Congestion Charge, or to make any other transaction via the app. We don't take any of the money for your payment and once it's made it goes straight to the end provider.

How do I pay for Congestion Charge?

Caura is the fastest way to pay for all London city charges, including the Congestion Charge. You can also pay for London's ULEZ and Congestion Charges with the same two-tap transaction. Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we're unable to offer a refund for any payments made for the wrong day by mistake.

How much is the Congestion Charge?

The Congestion Charge costs £15.00 per day if you pay in advance or the same day as your journey through the zone. If you pay by midnight the following day the charge is £17.50.

What times does the Congestion Charge apply?

The charge applies 7:00-18:00 Monday-Friday and 12:00-18:00 on weekends and Bank Holidays. There is no charge between Christmas Day and New Year's Day inclusive.

Which part of London is affected by the Congestion Charge zone?

The Congestion Charge zone covers most of central London. You can find a map of the zone https://www.caura.com/payments/city-charges/london-congestion-charge.

What is the Congestion Charge?

The Congestion Charge is a Transport for London fee for driving in central London at certain times of the day. You can learn more about the charge https://www.caura.com/payments/city-charges/london-congestion-charge.

Do I have to pay each time I drive into the zone?

Each ULEZ charge payment covers you for all your vehicle's journeys made in the zone for that day. Beware of double charging: each day the charge expires at 00:00. Meaning if you drive into the ULEZ zone at 23:59 and leave the next day at 00:01 you all be liable to pay for two ULEZ charges.

How do I pay a ULEZ PCN?

You will need to visit the TfL website and navigate to the 'penalty charges for ULEZ' page.

What happens if I pay for the wrong day, or wrong vehicle?

If you've paid for the wrong day or vehicle, unfortunately we aren't able to offer a refund. We don't take any of the money for your payment and once it's made it goes straight to the end provider (e.g. TfL). We're unable to recover funds so we aren't able to offer a refund. However, you can apply to TfL for a refund. You'll need your receipt details, which can be found in the History tab on Caura.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for the ULEZ charge, or to make any other transaction via the app. We don't take any of the money for your payment and once it's made it goes straight to the end provider.

Can I pay ULEZ for my commercial vehicle with Caura?

Yes, Caura lets any vehicle pay for the London ULEZ charge, including commercial vehicles and HGVs. Please note the price of the ULEZ charge can vary depending on vehicle type and emissions standards.

Why have I got a ULEZ Penalty Charge Notice?

If you have driven into the ULEZ zone and not made a payment for that day, and you are not exempt, you will face a Penalty Charge Notice (PCN). Here are some other reasons why you may have been fined: You made a payment but it was for the wrong day or vehicle You have an exemption but you have not registered for a 100% discount with TfL.

Are there any discounts or exemptions?

Caura tells you if your vehicle is exempt from the Congestion or ULEZ charges. Simply select City Charges from the Home screen for your vehicle and you'll see any exemptions you have. You can also check if you're exempt https://tfl.gov.uk/modes/driving/ultra-low-emission-zone/discounts-and-exemptions. Local residents are no longer exempt, as of October 25th 2021. All historic vehicles are exempt from the charge.

Can I use Caura to pay for the Congestion Charge too?

Yes, Caura is the fastest way to pay for the London Congestion Charge, and you can pay for London's ULEZ and Congestion Charge with the same two-tap transaction.

How do I know if I've driven into the ULEZ, and need to pay?

TfL use ANPR cameras to automatically detect your vehicle when you drive into the ULEZ zone. Look out for signs that clearly indicate the boundary of the zone. The easiest way to avoid fines is to set up Caura AutoPay for free in-app. AutoPay lets you automatically pay London's ULEZ and Congestion Charge. It also covers London's LEZ zone for HGVs. When you drive into the charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We'll then charge your payment card. No need to worry or pay manually.

How do I pay the ULEZ charge?

Caura is the fastest way to pay, it takes two seconds via the app, and we charge no additional fee. Getting your car setup on Caura takes less than 30 seconds, and you can manage all your vehicle admin, from tolls to tax, in-app with Caura. Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we're unable to offer a refund for any payments made for the wrong day by mistake.

Where is the ULEZ zone?

The ULEZ expansion took place August 2023, and now covers all London and Greater London boroughs.

What is the Ultra Low Emission Zone (ULEZ)?

The ULEZ is London's Ultra Low Emissions Zone. It is designed to reduce the number of high-polluting vehicles driving within London. You can learn more about the ULEZ https://www.caura.com/payments/city-charges/london-ulez-charge.

How much does it cost to drive into the ULEZ?

The daily charge is £12.50 for most vehicle types, including cars, motorcycles and vans up to 3.5 tonnes. Heavier vehicles including lorries, buses and coaches will be charged £100 per day. The fine for not paying is £160 per day, reduced to £80 if you pay within 14 days.

What times does the ULEZ apply?

The ULEZ zone operates 24 hours a day, 7 days a week, every day of the year except Christmas Day.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the History tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

What happens if I pay for the wrong day?

If you've paid for the wrong day, unfortunately we aren't able to offer a refund. We don't take any of the money for your payment and once it's made it goes straight to the end provider. We're unable to recover funds so we aren't able to offer a refund. If you paid for a charge unnecessarily then you can request a refund from the zone operator, referencing the transaction ID on your payment receipt in the Caura app.

Does Caura charge an additional fee?

Caura charges no additional fee to pay for any Clean Air Zone, or to make any other transaction via the app. We don't take any of the money for your payment and once it's made it goes straight to the end provider.

What days can I pay the Clean Air Zone charges for on Caura?

Currently, you can pay for either today, tomorrow or yesterday in-app on Caura. Make sure you pay for the right date for any trips you make, as we're unable to offer a refund for any payments made for the wrong day by mistake.

How do I know if I have to pay the Clean Air Zone?

You can check by adding your vehicle reg plate to Caura and we'll tell you the charges you're exempt from. For the ones you need to pay, you can do so in Caura in just two taps

What do the different types of Clean Air Zones mean?

There are four types (class) of Clean Air Zone. The class of Clean Air Zone dictates which vehicles have to pay for entering the zone. For each of the class types, the following non-compliant vehicle types have to pay: Class A: buses, coaches, taxis and private hire vehicles Class B: buses, coaches, taxis, private hire vehicles and heavy goods vehicles Class C: buses, coaches, taxis, private hire vehicles, heavy goods vehicles, vans and minibuses Class D: buses, coaches, taxis, private hire vehicles, heavy goods vehicles, vans, minibuses and cars, and the local authority has the option to include motorcycles too.

Which cities have Clean Air Zones?

You can find details of all active and planned Clean Air Zones https://www.caura.com/payments/city-charges/clean-air-zones.

What Clean Air Zones can I pay for on Caura?

You can pay for these Clean Air Zones in Caura: Bath CAZ, Birmingham CAZ, Bradford CAZ, Bristol CAZ, London Congestion charge, London LEZ, London ULEZ, Oxford ZEZ, Newcastle CAZ, Sheffield CAZ, Portsmouth CAZ

What if I need to change my AutoPay payment method?

Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then choose to change your payment method tied to your AutoPay, either select an existing payment method or add a new card to Caura.

What is a Clean Air Zone charge?

Clean Air Zones are coming soon to many UK cities, helping our air stay fresh for future generations. All vehicles are allowed in CAZ zones – but if their emissions are above a certain level, they'll have to pay to pass through. You can learn more about different Clean Air Zones and the charges in place https://www.caura.com/payments/city-charges/clean-air-zones.

How do I add or remove a payment method?

You can add, remove and set your default payment method via the Payment Methods screen, accessed via the Account tab. To remove a payment method, swipe it to the left. To set a payment method as the default option, swipe it to the right.

Where can I view my payment receipts in Caura?

You can view any payments you've made by going to the Actibity tab in Caura. Tap on any payment in the list to view more detail. From there, you can even export a receipt to your email.

How do I cancel AutoPay?

You can request cancellation from the AutoPay account section in-app. When you request a cancellation, we'll get back to you to confirm your decision. It takes a day for AutoPay to be cancelled. You'll lose the benefits of AutoPay which include automatic payments when you drive into any London charging zone. Once you cancel, charges may come through for the days prior to cancellation. If you sell your vehicle, you'll need to tell us to cancel as AutoPay will remain active, linked to your payment card.

How quickly will I be covered by AutoPay?

When you set up AutoPay, you are covered from the day after (i.e. tomorrow). If you went into any of the charging zones on the day you set up, you should pay your charge manually in-app.

My vehicle cannot be found when I add my number plate, why not?

All vehicles registered with the DVLA should show on Caura. Please make sure you are entering a valid number plate recognised by the DVLA. If the problem persists please email support@caura.com.

What if I need to change my AutoPay payment method?

Go to your AutoPay account in-app (by going to the City Charges screen). From your AutoPay account, tap the current payment method selected. You can then choose to change your payment method tied to your AutoPay, either select an existing payment method or add a new card to Caura.

What happens if I want to change my vehicle or reg plate?

If you're changing your registration plate (whether it's for your existing vehicle or a new vehicle), you need to cancel AutoPay and set it up again. To do this, request a cancellation of your current AutoPay in-app. Then to remove your current vehicle reg, press and hold the vehicle image on the home screen. To add a new vehicle, swipe to the left on the home screen.

How do I set up AutoPay?

Go to the City Charges screen in-app and tap Complete Setup. Caura AutoPay is free to set up.

How does Caura AutoPay work?

Caura AutoPay currently covers London's city charges. AutoPay lets you automatically pay London's ULEZ and Congestion Charge. It also covers London's LEZ for HGVs. When you drive into the charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We'll then charge your payment card. No need to pay manually.

I turned off notifications, how do I re-enable them?

If you turned off push notifications, you can enable again by going to Settings on your device and scrolling down to Apps and selecting Caura. From there, simply switch on'Allow Notifications' from within the Permissions section.

What expiry reminders can Caura provide for my vehicle?

Caura helps keep you updated on upcoming renewal or expiry dates for you vehicle, including tax, MOT and insurance. You'll need to manually add your insurance renewal date into the app, MOT and tax reminders will be generated automatically.

Does Caura tell me whether I've driven into a charging zone (e.g. ULEZ)?

Only Caura AutoPay users will receive notifications confirming they have entered a charging zone, and this currently only applies to London Congestion, ULEZ LEZ charges. When you drive into these London charging zones, TfL automatically recognises your vehicle and up to 5 days later they notify us of your journey. We'll then let you know and automatically take payment from your card.

Do I need to enable notifications?

Caura notifications help keep you updated on any upcoming renewal or expiry dates for your vehicle, as well as important transaction details. If you're an AutoPay user, you'll need to have them on so we can contact you in case of failed payment or changes to your AutoPay status.

Why can't I see my updated vehicle details (e.g. tax, MOT) on Caura?

If you have made the update on Caura (e.g. paid for tax on Caura), it should update automatically within a few days. If it doesn't, you can pull down the image of your vehicle from the Home screen, which will refresh the app.

How do I add or remove vehicles from my account?

To add a vehicle, simply swipe to the left on your current vehicle or tap the'+' icon on the Home screen. To remove a vehicle, tap and hold on the vehicle image.

What happens if I forget my account credentials?

Easily done. Just tap ‘Forgot Password' on the Log In screen - we'll send you a password reset link via your registered email address. If you used your Google or Apple profile details (instead of an email address) to create your account, you'll need to continue to use this sign-in method.

How do I delete my account?

Please email support@caura.com or send us a message in-app, and we can take care of that for you. Please feel free to let us know why you want to leave, as we're always working to improve Caura for drivers like you.

Do I have to sign up to access Caura?

Yes. To enjoy the benefits of Caura, like timely reminders for tax and insurance, and ultrafast city charge and toll payments, you'll need to create an account. This is so we can let you know about important expiry dates and booking details.

Can I change the email address I use for Caura?

You can't currently change your email address on Caura (but we are working on it). As a workaround, you can log out of your current account and sign up with a new email address. We won't be able to transfer the history over.

My account has been suspended, why?

Your account may be suspended as a precaution if we see evidence of fraud or a violation of our terms of service. Please email support@caura.com or send us a message in-app, and we can investigate this with you.

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